How We Help with Quick Support Requests
Included in:
Inner Peace
Zen Master
Got a question? Hit a snag? Our expertise can save you hours of frustration.
Running a site means endless things to fix, tweak, or figure out. Got a question or task that takes 30 minutes or less? That’s exactly what Quick Support Requests are for. Things like plugin hiccups, style fixes, tracking code problems, and more — all at no extra charge.
With five requests included every month on the Inner Peace plan and an unlimited amount on the Zen Master plan, you can ask for our expert help on almost anything.
(Fun fact: We introduced the Quick Support Request over a decade ago, back when everyone else was billing hourly.)
How we handle WordPress support requests
Quick Fixes
Quick Support Requests are perfect for small tasks like adjusting a setting, fixing a display issue, troubleshooting an error message, or helping you safely enable a feature.
Troubleshooting
When something’s off but you’re not sure why, we dig in. That includes plugin conflicts, odd errors in wp‑admin, “why does this look wrong on mobile?” moments, and other weirdness that shows up on a site.
Resolution-focused
If a request goes beyond a quick fix, we won’t leave you with a dead end. We’ll handle what we can, map out the clearest next step, and collaborate directly with your developer or team to get it across the finish line.
Knowledge base + documented answers
When we see recurring patterns, we document them. That means faster answers for everyone since we’re not starting from scratch every time the same kind of issue pops up.
Continuity you can count on
On any given request, you’ll usually work with the same team member — so you don’t have to re-explain yourself every time.
The NerdPress community
We maintain a private online community where you can compare notes with other site owners, ask general questions, and get context from the NerdPress team.
What qualifies as “Quick Support”?
Quick Support is really anything you might need that we can fix in 30 minutes or less. And honestly, because we’ve been at this for a long time, we’ve gotten really good at getting a lot done quickly. Here’s a non-exhaustive list of recent Quick Support items we’ve accomplished for our clients:
Our goal is to help keep you moving with fast responses, plain-language explanations of what happened and what we changed, and a team that sees enough different sites to spot patterns you might not.
Our plans are for owners and small teams whose sites carry the weight of leads, sales, ad revenue, donations, or press. You may not need a full-time developer on call, but you do want someone you can reach when things get weird.
Here’s how Elise Bauer at SimplyRecipes described the value she gets from our Quick Support:
Elise BauerRunning a website can be a tricky, complicated business. So many things can go wrong, especially on the tech side. When we have a technical issue that we can’t figure out, we call NerdPress.
When support is clear and responsive, issues get resolved faster and your day-to-day stress drops.
If you want help choosing the right level of support, compare our plans or reach out so we can walk through it together.
Choose your next step
Compare plans yourself or talk it through with us.
Compare plans and pricing
See everything included side by side and pick the right plan for your site.
Talk with our team
Get a quick recommendation based on your site, goals, and what’s been stressing you out lately.
Things you might be wondering (aka: FAQs)
Urgent issues — like downtime, hacking concerns, or major functionality problems — jump to the front of the line and get a fast acknowledgment. Other requests are handled as quickly as we can based on your plan and the current queue.
On Inner Peace and Zen Master, Quick Support Requests are small, well‑defined tasks that can be handled within a set window of time, like minor layout repairs, fixing a specific error, adjusting settings, or helping you safely turn a feature on or off. When something is larger, more open‑ended, or risky to rush, we’ll be upfront that it needs project‑level work.
Through our email‑based support desk. Everything goes through that one channel so conversations stay threaded and easy to follow. Enterprise clients also have the option to join us in a Slack channel for even faster access.
We’ll tell you directly when something falls outside your plan and point you to other options, whether that’s quoting a project, looping in your developer, or connecting you with someone who specializes in the service you need. We’ll help you choose the path that makes sense, and you’ll get a clear recommendation.