Our official business name is Why Watermelon, Inc., and we’re doing business as NerdPress™.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 23, 2018.
Information You Voluntarily Submit to the Website
We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to the Website by leaving a comment, subscribing to a newsletter, making a purchase, or submitting a contact form. In addition, you are able to create a user profile, which allows you to create a username and password. If you make a purchase on the Website, we will create a user profile and store some personal information, including name, email address, phone number, and mailing address. Your password for this Website will not be visible in our records.
We may automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, we may log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.
Passwords and Access Credentials
In order to provide our WordPress Support Services to you (only if you purchase these services from us), we may require your access credentials (such as username and password) for your website, web hosting, and related services.
We take measures to protect and secure your information using encryption and layers of password-protection and two-factor authentication when available, and we require our contractors or other third-party services to do the same.
In return, we ask you to use strong and unique passwords for your WordPress site, your hosting account, your email account, and any other online accounts — and to never send passwords directly in email (email is not secure). You can send access credentials to us securely using the form located here: https://www.nerdpress.net/password/
What we do with the information we gather
We may use the information collected in the following ways:
- To provide our WordPress Support Services to you;
- To provide you with user support;
- To access your website, or related services that you use for your business and website, on your behalf (only for the purposes of providing our Support Services to you);
- To respond to your comments or inquiries;
- To improve our products and services;
- To operate and maintain the Website;
- To process payments for our products and services;
- To send emails with notifications of new blog posts; or promotional emails about new products, special offers, or other information which we think you may find interesting or useful (each email will provide an option to opt-out of future mailings);
- To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
- To create your account, identify you as a user of the Website, and customize the Website for your account;
- To track and measure advertising on the Website;
- To protect, investigate, and deter against unauthorized or illegal activity.
Third-Party Use of Personal Information
We may share your information with third parties when you explicitly authorize us to share your information.
Additionally, we may use third-party service providers for various aspects of the Website and for our Support Services. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.
The Website currently uses the following third-party service providers:
Google Analytics – this service tracks Website usage and provides information such as referring websites and user actions on the Website. We have configured Google Analytics to anonymize your IP address, so it will not collect any personal information. Please see the Google Analytics Data Privacy and Security page for further information.
Hotjar – this service tracks Website usage and provides information such as user actions on the Website. Data is anonymized, and no personal information is sent to Hotjar. Please see the Hotjar privacy page for further information.
In addition, we use the following third-party service providers to help provide our Support Services to you. (These services are only used if you have purchased our WordPress Support Services, or, in the case of Help Scout and G Suite, if you communicate with us via email):
Amazon Web Services – this service is used to make daily backups of your website, which will be stored on their servers for a limited time (typically 90 days). We use unique access credentials (that we create for your site), in order to store the backups in an isolated “Amazon S3 Bucket” for your account. If we utilize their services to help investigate or repair technical issues on your website, we may provide them with access to your website or server for a limited time and only for the purposes of investigating or repairing those technical issues. Please see Amazon Web Service’s Data Privacy Resources for further information.
Staging Pilot – this service is used for WordPress software updates. We provide Staging Pilot with access to your website and server so that they can create a staging site on their servers, run updates on the staging site and make sure the updates work properly, and then publish the changes on your production site.
At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time at our sole discretion.
We may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
When visitors leave comments on the Website, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Affiliate Program Participation
The Website may engage in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.
On the Website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.
If you make a purchase, you will also be added to our email list, for the sake of providing you with updates and information that we believe you will find useful.
Every newsletter we send will include an unsubscribe link at the bottom.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Please see our Terms of Service for more information.
Sensitive Personal Information
The Website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at firstname.lastname@example.org and we will use our best efforts to promptly remove such information from our records.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile or during purchase. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have purchased our WordPress Support Services, and subsequently cancel those services, we will delete your passwords and account credentials from our records, and delete all backups of your website that we have stored. Please see our Terms of Service for more information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. All requests should be made via email, to email@example.com.