WordPress Support and Maintenance
Let us take good care of your WordPress website.
Proactive, human support for publishers and organizations who need their website to just work.
Wait, isn’t that what my host does?
Sort of. But not quite. Think of your website as a house. Your host owns the land, provides the foundation, and connects the utilities. The rooms are yours to furnish and decorate — filling the place with the posts, pages, and photos people come for.
In between is everything behind the walls: the framing, the wiring, the plumbing. That’s WordPress, with all the chaos of plugins, themes, updates, and integrations. Your host isn’t walking around checking the wiring, and neither are you, because why would you? Nobody thinks about it until the lights flicker.
We think about it all the time, though. (We’re nerds. It’s right there in the name.) And that’s the part we take care of.
We take good care of people, too
It’s not just the technology that matters. We’ve heard so many people say to us, “I had a great tech guy, until he stopped responding to my emails.” So I vowed we’ll never be “that guy” and built NerdPress to be there with you, for the long haul. (We even have a “no ghosting” policy in our handbook! 👻)
Being a reliable partner is core to who we are. When you write in, an actual human writes back, explains what they did and why in plain English, and never makes you feel like you’re bothering us. It’s also why we became a Certified B Corporation®. We think business should be a force for good, and that starts with how we treat the people we work with, and the people who work here.
I invite you to learn more about us, what we offer, and how we’re different. And if you have questions, grab a time on my calendar. I’m always happy to chat!
Andrew Wilder
Founder & CEO
What we mean by “proactive”
Imagine a team of helpful, smart, expert, funny Nerds who care about your website. Here’s a fairly typical Tuesday at NerdPress:
- Ben responding to security alerts before sunrise.
- Tammy running your updates and reviewing every pixel afterwards.
- Jamison figuring out a tough layout issue (with lots of screenshots).
- Sergio auditing your plugins to cut the cruft.
- Chynna offering to update PHP on your server.
- Taj confirming that Google Analytics is still working properly.
- Heather and Tim fixing the Core Web Vitals issues on your site that nobody else could.
… you get the idea. And your new team of Nerds is just a click away.
Where to start
Inner Peace: Our most popular plan
This plan is the sweet spot for most sites. Every plan includes security and speed fundamentals, and Inner Peace is where we take a more active role. We’ll handle your updates and image optimization, and you’ll get five Quick Support Requests a month for all the little things that come up. (There are always little things!) In other words, it’s the plan that lets you spend more time in your zone of genius.
A few things we’re known for
Plus everything you’d expect: nightly backups, daily security scans, uptime monitoring, and real people to email.
What it’s like once your website stops being a source of stress:
Lauren Allen“I have been working with NerdPress since 2017, and I can’t say enough good things about their team and the services they offer. Every person I’ve interacted with at NerdPress is extremely knowledgeable and they are always kind, which goes a long way with me.
“They understand my business needs, goals, and they go above and beyond to make sure my site is working smoothly behind the scenes. I get so much peace of mind knowing I have a team of people that are always available to help with tech-related issues. This peace of mind allows me to focus more intently on the creative side of running my website.
“They have become an invaluable part of my business and I highly recommend working with them!”
Lee Harrison, Scout Executive & CEO“We have a dozen websites running on WordPress and the burden of trying to keep on top of everything was becoming too much. We had outsourced some website management in the past and the experience was so-so. Issues tended to be addressed reactively rather than proactively, we had experienced multiple malware infections, and years of different people working on the websites had created some messy builds.
“NerdPress was a gamechanger. They assisted in seamlessly migrating our sites to a managed WordPress host, scanned our sites for malicious code, brought everything up to date, implemented new security measures, and created backups. Since moving to NerdPress our sites have never run smoother and we have absolute peace of mind knowing that NerdPress can handle anything we need to keep our websites running fast, clean, and functional.
“Their customer service is THE best in the business. You can expect nothing but fast, friendly, and knowledgeable interactions. Their support team not only resolves the issue, but they will take the time to answer questions, share best practices, and provide guidance to help prevent future problems.”
Kurt Schmidt“Yesterday was our busiest day of traffic in our history with 3 million pageviews and a whopping 1.7 million of those coming to a single article. Additionally these last three days is the first time we’ve ever had 3 consecutive days of 1 million plus pageviews back to back to back. This is beyond any traffic levels I’m used to and seeing the website still able to hold up so well is incredibly impressive.
“THANK YOU from all of us here at Inside the Magic. We truly appreciate everything you have done.”
Jen Garratt, Grants & Operations Manager“We redid our website a few years ago and none of us on staff were particularly tech-savvy, especially when it comes to updating plugins or any of the other things one needs to do to keep a website updated and running smoothly. We wanted to work with specialists and not have to pay for support hourly.
“NerdPress to the rescue! They provide such comprehensive service and we just never worry about the website. If something does come up, our questions are always answered promptly — and thoughtfully — by a member of the team, and I actually feel like I’m learning something each time we interact. I wish all the companies we worked with made things so easy.“
We’re a Certified B Corporation because we believe business should balance profit and purpose. As a B Corp, we’re part of a global community of businesses that meet high standards of social and environmental responsibility, transparency, and accountability.
That’s just one reason why hundreds of publishers and organizations trust us every day and 98% would recommend us to a friend.
Ready for us to help?
Then take the next step! See what’s included in each plan and pick the one that fits. We’ll get to work right away, and your website will be one less thing you have to worry about.