Welcome, Mangrove friends. We’re glad you’re here.
The website you’ve built with Mangrove represents years of work, vision, and care. So when Maiya decided to wind down their maintenance plans, we were genuinely honored to be the team they trusted to look after you next.
We share more than a B Corp™ certification with Mangrove. We share a belief that taking care of a website means taking care of the people behind it. “Take Good Care” is one of our core values, and we’ve spent the last decade living it alongside small businesses and publishers who rely on WordPress to do what they do best.
Below you’ll find our three support plans, mapped to the Mangrove tiers you already know. The names are a little different (we adjusted our entry-level plan to include monthly updates, just like Mangrove’s), but the spirit is the same: keep your site healthy, keep you out of the weeds, and be the expert team you’re glad to have in your inbox.
Two ways to get started
Want to say hello first? I’d love to learn about your site. Book a quick intro call with me and we’ll figure out which plan is the right fit.
Ready to get going? Pick the plan that fits and sign up below. That will kick off the onboarding process, and we’ll be in touch shortly to get moving. Of course, we’ll coordinate directly with Mangrove for a smooth transition. (We share a Slack Connect channel with them, and communication lines are wide open!)
I’m excited to get to know you and your site, and the whole team is looking forward to working with you!
Andrew Wilder, Founder & CEO
Mangrove ♥ NerdPress
Mangrove Core
Similar to Mangrove's "Option 1"
All core features to keep your site running fast and secure.
Inner Peace
Similar to Mangrove's "Option 2"
Includes five Quick Support Requests for small tasks, code modifications, or any other extra help when you need it.
Zen Master
Similar to Mangrove's "Option 3"
Includes unlimited Quick Support Requests, Google Search Console Monitoring, and Priority Support.
Nightly Backups to the Cloud
We use two backup services (just to be extra-safe), and store them securely in the cloud for at least 90 days.Security Audit & Hardening
We’ll review your site for vulnerabilities, and harden it against attackers to help keep it from getting hacked.Daily Security Scanning
Our goal is to make sure your site never gets hacked. But if it does, our scanners will pick it up so we can help out right away.Backup Restore & Recovery Assistance
We’ll help you restore from your backups – whether it’s your entire site, or you just need a single file that you accidentally deleted.Hacking Recovery Assistance
If your site is ever compromised, we’ll fix it. Simple as that.WordPress Plugin Updates
If updates break anything, we’ll fix it — usually before you even know it.WordPress Core Updates
Let us take care of those tedious updates for you.Core Web Vitals
We take a holistic approach to Core Web Vitals — employing a variety of tools and techniques to get your site into the “Good” range on all three metrics on both Mobile and Desktop.And, if we need to adjust as things shift in the future, we’ll jump in to help — no extra charge.
(If there’s anything outside our control that still needs improvement, we’d go over it with you so you know what the next steps would need to be.)
Caching & Page Speed Optimization
We’ll install and optimally configure a premium caching and optimization plugin to speed up your site based on the latest best practices.Cloudflare Enterprise Firewall & CDN
This puts a copy of your website on protected servers all over the world, so your content gets to your readers quicker. Not only will your site load faster, but the firewall also blocks hackers and malicious scripts!Activity Logging
Keeping track of changes made to your site, including what was changed, when, and by whom, helps us troubleshoot and fix issues.24/7 Uptime Monitoring
Know if your site is down before your readers do! We’ll check your site every 60 seconds, 24/7, and notify you if your site is unreachable. And you’ll know if your host is really providing the service they promised.Database Optimization
Over time, the WordPress database can get bloated and slow your site down. We’ll clean up the junk, and then keep it nice and fast.DNS Management
DNS settings can be complicated, and mistakes can take your site offline. But don’t worry – we’ll assist with any DNS modifications you might need.Private Knowledge Base
We’ll set up a private knowledge base directly in your WordPress dashboard, to help you get answers to your questions right away. (And you can also contact us directly from the knowledge base!)Private Facebook Community
You’ll get access to our private Facebook Group, just for our clients. This is a great way to augment our direct support, and work with successful publishers like yourself.Biweekly Site Reports
Site Reports are full of important data about your site’s performance, like uptime monitoring, cache rates, and plugin information, plus curated news you can use.30-day Satisfaction Guarantee
We’re confident you’ll love working with us, but if you find that it’s not the right fit within the first 30 days, we’ll gladly roll back any changes and issue a full refund.Quick Support Requests
Need a quick hand? This includes any support request that takes ~30 minutes to complete — such as adding a widget, advice on what plugin to use, replacing an image in your sidebar, or little code or style tweaks.Image Optimization
Large images are a surefire way to bring your site’s speed to a crawl. We’ll custom-tailor an image optimization solution that’s ideal for your site, including your existing library and new images going forward.Top Priority Support
Jump the line! Your emails will be automatically tagged as “High Priority” in our system, and they’ll move right to the top of the list.Google Search Console Help
Add us to your Google Search Console account, and we’ll make sure everything is set up properly – and we’ll take action on any alerts to help you fix any issues as they arise.Hourly Backups
In addition to nightly backups, we’ll back up your site every hour, so if something goes wrong we can roll back without missing a beat.Priority Onboarding
We sometimes limit the number of sites we set up each week to ensure the highest level of support and service. Since the Zen Master plan is all about priority support, we’ll always move you to the top of our to-do list.Jen Garratt, Grants & Operations Manager“We redid our website a few years ago and none of us on staff were particularly tech-savvy, especially when it comes to updating plugins or any of the other things one needs to do to keep a website updated and running smoothly. Our designers offered maintenance services but it’s not their core service and we wanted to work with specialists and not have to pay for support hourly.
“NerdPress to the rescue! They provide such comprehensive service and we just never worry about the website. If something does come up, our questions are always answered promptly — and thoughtfully — by a member of the team, and I actually feel like I’m learning something each time we interact. I wish all the companies we worked with made things so easy.“
Kristen Paglia, Executive Director“Our philanthropic foundation works to provide thousands with the resources and opportunities they need to thrive. We couldn’t be successful without the incredible team at NerdPress helping us reach our own potential by keeping our website running smoothly and looking great.
“Our website is one of the main ways nonprofit grantees find us, and without NerdPress making sure it is accessible and up to par, many people wouldn’t get the help they need. The NerdPress team always keeps me in the loop and I trust them completely with one of the most important tools we have.“
Toni Dash“Andrew began maintaining my site a few years ago following an SEO audit. I’d spoken with him before and he was always gracious, professional and helpful. After making many improvements to my site, he and his team has continued to keep it in tip-top shape.
“Their technical knowledge is deep and broad. I value that they’re on the leading edge of the changes on the internet to best advise how to continue to improve the performance and security of my website.
“I trust their expertise completely. They’re quick to address an issue and they explain the situation in plain English so I understand the issue and impact. Something that sets NerdPress apart is their care. Andrew and his team truly care about their clients, the quality of their work and creating the best solutions. I feel so fortunate to have them on my website team.“
