We’re here to help reduce your tech headaches so you can focus on doing more of what you love (and less of what you don’t).
As your WordPress site grows, our three tailored plans — Sleep Soundly, Inner Peace, and Zen Master — offer increasing levels of support and maintenance. Here’s what’s included in each plan:
Core Features Included In All Plans
Built to cover the essentials, this plan means you’ll get our expert team’s support on your site’s vitals, but you’ll still need to take care of a few things yourself. This is great for you if you’re happy to stay a little involved in the site’s maintenance as you build your business.
We’ll deploy a variety of tools and techniques we know work to get your site into the “Good” range on all three metrics on both Mobile and Desktop as soon as you start with us. If we need to adjust as things shift in the future, we’ll also jump in to help! (Should things be outside our control, we’ll let you know what needs to change and how to tackle it.)
We’ll take care of nightly offsite backups (using two separate services to be extra-safe) and be there to help you restore your site if needed.
We’ll audit your site’s security, harden it against attackers, keep an eye on things through daily security scanning, and be ready to jump in to fix any issues should they arise.
This puts a copy of your website on protected servers all over the world, so your content gets to your visitors much faster while reducing server load. This is an enterprise-level service which will enhance your speed while also blocking hackers and spambots!
If things go wrong, we’ll help you restore from your backups – whether it’s your entire site, or a single file you accidentally deleted. If your site is ever compromised by hackers, we’ll also fix it.
We’ll install and optimally configure our trusted selection of premium caching and optimization plugins to speed up your site based on the latest best practices. We’ll also help you clean up the junk which collects over time in most WordPress databases, to help prevent it getting bloated and slowing things down.
DNS can be confusing and complicated, and a wrong setting can throw your site offline. Our experts will be happy to take care of any DNS modifications you may need to make sure that doesn’t happen.
We’ll kick things off by tidying things up with a plugin audit, old user and theme removal, database optimization, and making sure plugins like Yoast SEO are configured with the latest best practices.
We’ll track changes made to your site, including what was changed, when and by whom, to help us troubleshoot and fix any issues which may crop up. (Our activity logs are stored securely in the cloud, so this feature won’t slow down your site, either.)
We’ll make sure your site’s SSL certification is valid at all times, making sure you never miss an expiration date.
We’ll set up a private knowledge base directly in your WordPress dashboard, to help you get answers to your questions right away, and contact us easily if you need it!
You’ll get access to our private Facebook Group made up of all our clients and trusted partners/experts in WordPress, including theme developers/designers as well as SEO and accessibility specialists. We regularly post tips, tutorials and guides there, and our like-minded community loves helping each other out!
📈 Although you can upgrade anytime you’d like us to take care of more, once your site grows above 750K pageviews per month, we’ll ask you to upgrade to the Inner Peace plan.
Get More Hands-On Support
Even more reasons to rest easy! This plan is perfect for when you’re ready for us to take a more active role in your site management and need more time on developing your ideas.
In addition to everything included in the Sleep Soundly plan, we’ll also add:
Keeping your site updated is very important for your site’s health, speed and security, but it’s also a tricky process which can break things if not handled well. We’ll take care of all updates and fix any hiccups, usually before you even realize something happened.
(For themes, updates only include security and minor release updates, as major updates are typically unnecessary and break custom setups with little benefit.)
Beyond just maintenance, you’ll also be able to tap into our expertise and get our help to tackle any support requests you may have which take ~15 minutes to complete, such as adding a widget, advice on what plugin to use, replacing an image in your sidebar, or little code or style tweaks. This plan includes five of those requests per month to make sure we cover your bases.
Large images slow your site down. We’ll custom-tailor an image optimization solution that’s ideal for your site to make sure your existing and future images are all served to visitors at the right sizes to keep your site snappy.
Know if your site is down before your readers do! We’ll check your site every 60 seconds and notify you if your site is unreachable due to any hosting issues. We’ll also provide a status page so you can see historical info, to make sure your hosting service providing the reliability you need.
💪 Although you can upgrade anytime you’d like unlimited priority support, once your site grows beyond 3 million pageviews per month we’ll ask you to upgrade to the Zen Master plan.
Zen Master Plan
Be at the very top of our priority list, with unlimited & more proactive support. This plan is made for thriving sites with more than 3 million pageviews per month who want complete peace of mind that our team is taking care of it all.
In addition to everything in both of the above plans, we’ll include:
You’re at the very top of our priority list, every day. That means we get back to you as fast as we can and before everyone else, jumping in to fix things you may need when you need us to do so. Our system makes sure to flag your VIP status so we don’t miss a thing!
Get our help on as many Quick Support Requests as you need to make things happen. These are requests which usually take ~15 minutes to complete, such as troubleshooting a problematic plugin, giving you advice on which plugins to use, helping with redirects and broken links, changing font sizes and colors, fixing broken forms, and much more. There’s no limit to how many you can request each month!
Add us to your Google Search Console account, and we’ll make sure everything is working the way it should be. If there are any alerts and issues, we’ll take care of helping you fix them when they arise.
Your site moves faster, so we keep up. We’ll take a full backup of your site every single hour. That means we can recover you to a previous state much faster without losing most of your recent work if something goes wrong.
We give our clients our full attention from the first day they’re onboarded. That means that we sometimes have a waitlist for our services, to make sure we don’t get overloaded and are able to fully provide our high level of service and support. Zen Master clients always take priority, however, and signing up for this plan means we’ll get started immediately!
💥 Are you crushing it with more than 6 million pageviews/month? Let’s talk.